You have the right:

  • To have your personal information kept confidential and secure
  • To receive service that respectfully acknowledges your individuality and personal needs, including ethnic, spiritual, linguistic, familial, cultural, gender, financial, special needs and age or life stage
  • To understand your options
  • To be involved in decisions regarding your treatment
  • To direct service and service providers to the extent to which family members and other service providers will be informed of and/ or involved in your treatment
  • To be able to voice concerns and recommend changes without fear of negative consequences
  • To express your feelings in an appropriate manner
  • To be supported during your journey along the stages of change in a non-judgmental manner
  • To make your own decisions by giving informed consent to treatment
  • To receive quality treatment from a service that operates according to best practices, standards and evidence-based information in the addictions field
  • To be informed about the complaint process of ADSTV
  • To review your personal file following the policy of ADSTV
  • To be free from harm at ADSTV
  • To end your treatment at any time without impacting your future relationship with ADSTV

Your responsibilities are to:

  • Treat all peers, employees, students and volunteers with respect
  • Be on time for appointments or call to reschedule in a timely manner
  • Provide consent when you want your information shared
  • Be an active participant in your treatment plan (i.e. goal setting)
  • Seek clarification when you don’t understand
  • Give reasonable notice for any written documentation you may require for your employer, probation officer, court hearings, etc.
  • Tell us if your contact information changes so we can contact you
  • Inform your counsellor if you are ill so alternate arrangements can be made to help minimize the transmission of illness to other
  • To express your feelings in an appropriate manner
  • Follow and respect the code of conduct of ADSTV