MARCH 17, 2020 – UPDATE
Due to concerns regarding COVID-19, as of 8:00 p.m. March 17, 2020, ADSTV is moving temporarily moving away from face-to-face service. We will maintain service by phone and web, but will not be open to the public. This will be in effect until April 6, 2020 at which time, service delivery will be re-evaluated. Our agency is doing our best to maintain services while practicing social distancing and current public health recommendations.
To reach our agency for services, call 519-673-3242.
Intake services will be available by phone from 10:00 a.m. – 3:00 p.m. Monday-Friday.
You will be able to connect with your assigned clinician by phone Monday – Friday. We will also be offering short-term support to clients whose assigned clinician is unavailable for a call.
We are working to maintain low-barrier service delivery and at this time, are continuing to explore other options. We will update our website with materials and additional support options in the coming days.
This is an important step in flattening the curve of COVID-19. In advance, we thank you for your patience and understanding.
To view our full statement, view this LINK.
To view our full statement in French, view this LINK.

March 16, 2020 – UPDATE
ADSTV continues to monitor the public-health landscape in relation to COVID-19. We are making adjustments to services to ensure the safety of our staff, clients, and community. We will continue to adjust services as required.
As of March 16, 2020 we will not be offering childminding services until further notice.
As of March 16, 2020 St. Thomas Walk-In Intake for March 17, 2020 is cancelled as is Woodstock Intake for March 18, 2020.
Please contact us at 519-673-3242 to be redirected to alternative intake services.
We will continue to screen attendees of our points of access and we encourage our clients, staff, and partners to practice social distancing, diligent hand hygiene, and, as required, self-isolation. Those who exhibit symptoms and have recently travelled should contact their public health unit and/or attend a COVID-19 Assessment Centre.
In London, the COVID-19 Assessment Centre can be found in the Oakridge Arena at 825 Valetta Street.

At this time, ADSTV will be postponing our drop-in Supportive Information Sessions (SIS) Sessions at all sites. Other services and groups are not impacted at this time. We will also be screening those scheduled and arriving at our sites for symptoms of COVID-19. Stay tuned for further information.

At Addiction Services of Thames Valley, the wellbeing and health of our clients, staff, volunteers, and community is of the upmost importance. At this time, we will not be suspending services in relation to the COVID-19 pandemic, however, we will be closely monitoring the situation at hand and are prepared to act as required. At this time, we ask that those feeling unwell, experiencing respiratory symptoms, fever, chills, sore throat, or runny nose refrain from attending our points of access.
We are recommending all adhere to COVID-19 guidelines produced by The World Health Organization, Health Canada, Ontario Health, and local health units.
If you have recently travelled and are experiencing:
• Cough
• Fever
• Difficulty breathing
You should self-isolate contact your local health unit for further instruction.
It is recommended that all who have travelled monitor their symptoms and avoid large crowds for 14 days.
For those who have travelled to higher risk destinations, such as Italy, Iran, or Hubei Province (China), you should contact your local health unit upon return to the county and regardless of symptoms, self-isolate for 14 days.
How can you protect yourself and your family?
• Stay home when you are sick.
• Wash your hands with soap and warm water often, for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Cover coughs and sneezes with your sleeve; or cough or sneeze into your elbow or a tissue, then throw the tissue in the garbage.
• Avoid close contact with people who are sick.
• Clean and disinfect high-touch objects and surfaces frequently.
For further information: Please see the following links: