You have the right:
- To have your personal information kept confidential and secure
- To receive service that respectfully acknowledges your individuality and personal needs, including ethnic, spiritual, linguistic, familial, cultural, gender, financial, special needs and age or life stage
- To understand your options
- To be involved in decisions regarding your treatment
- To direct service and service providers to the extent to which family members and other service providers will be informed of and/ or involved in your treatment
- To be able to voice concerns and recommend changes without fear of negative consequences
- To express your feelings in an appropriate manner
- To be supported during your journey along the stages of change in a non-judgmental manner
- To make your own decisions by giving informed consent to treatment
- To receive quality treatment from a service that operates according to best practices, standards and evidence-based information in the addictions field
- To be informed about the complaint process of ADSTV
- To review your personal file following the policy of ADSTV
- To be free from harm at ADSTV
- To end your treatment at any time without impacting your future relationship with ADSTV
Your responsibilities are to:
- Treat all peers, employees, students and volunteers with respect
- Be on time for appointments or call to reschedule in a timely manner
- Provide consent when you want your information shared
- Be an active participant in your treatment plan (i.e. goal setting)
- Seek clarification when you don’t understand
- Give reasonable notice for any written documentation you may require for your employer, probation officer, court hearings, etc.
- Tell us if your contact information changes so we can contact you
- Inform your counsellor if you are ill so alternate arrangements can be made to help minimize the transmission of illness to other
- To express your feelings in an appropriate manner
- Follow and respect the code of conduct of ADSTV