Addiction Services of Thames Valley (ADSTV) is committed to developing and maintaining good corporate citizenship and public relations within each community our services are provided. If you are dissatisfied in any way with our services we would like to know about it. We appreciate your feedback and continually strive to improve our processes.

Any concern or complaint expressed by a member of the public against ADSTV, its operations, the quality of service or the conduct of an employee will be documented in writing and reported to senior management.

Members of the public can express their concern or complaint to ADSTV via e-mail to The e-mail will be forwarded to the appropriate member of Leadership/Management that can respond to the concern.

Leadership/Management will investigate the complaint and will provide a response to the complainant once the investigation is concluded.