What is the Mental Health and Addictions Crisis Centre

The Crisis Centre will provide 24/7 walk in support for individuals experiencing a mental health and/or addictions crisis that do not require hospital or emergency service interventions. Opening January 11th, 2016 and located at 648 Huron St., London, the Crisis Centre houses the Crisis Assessment Team, Crisis Mobile Team and can provide access to 5 off-site crisis stabilization beds. The building is a warm, welcoming environment that will be open for walk in self-referrals and community referrals 24 hours a day, 7 days a week.

What kind of services will the Centre provide?

The Crisis Centre will provide supportive counselling and assessment for immediate crisis issues and referrals to other services for on-going, non-crisis issues. Referrals can be made by staff to treatment and case management services, social & recreational activities, life skills development, vocational and housing supports, withdrawal assessment and Telewithdrawal Management Support. The centre will also house the Crisis Mobile Team which can respond in the community and can provide referrals to the crisis stabilization beds for individuals experiencing non-emergent crisis issues.

Who should access the Crisis Centre?

The Crisis Centre will provide integrated, compassionate, expedient and effective mental health and addiction supports to adults (16 and older) who are experiencing:

  • Personal Distress
  • Symptoms of a mental health condition which may require triage, assessment and treatment
  • Circumstances which require de-escalation to prevent relapses
  • Mental health and addiction problems that if dealt with, may prevent hospitalization
  • Emotional trauma, where assessment, crisis intervention & links to longer term services can be made.

Who is not appropriate for the Crisis Centre?

  • Individuals under the age of 16
  • Individuals assessed as actively high suicide risk
  • Individuals assessed as high risk for harming other persons or property
  • Individuals unable to provide consent to services
  • Individuals issued a warrant under the Mental Health Act
  • Individuals in need of urgent physical medical assessment/care

Does someone need a referral to the Crisis Centre?

No referral is needed and individuals are welcome to walk in when they need support. If community partners or health professionals would like to connect with staff, provide referral information or to assist in a treatment plan, they can contact staff directly using our phone number for health providers only: 519-434-6718.

What if an individual needs support but is not in crisis?

If you feel an individual is in need of emotional support, you can suggest they call the Crisis Response Line at the London Distress Centre at 519-433-2023 or 1-866-933-2023. Volunteers are able to connect with our Crisis Mobile Team if needed.

How can I get more information and resources about the Crisis Centre?

Starting in January, we will be sharing information and resources you can hand out to individuals who may benefit from the Mental Health & Addictions Crisis Centre. If you would like to receive materials or request an in-service presentation for your team please contact us at communications@cmhamiddlesex.ca. You will also be able to find information on our websites at CMHA Middlesex or Addiction Services of Thames Valley.

What is the contact information for the Crisis Centre?

648 Huron St., London, ON N5Y 4J8
Main Phone: 519-434-9191
Health Provider Referral Number: 519-434-6718