As of August 4 , 2021 ADSTV will begin offering scheduled in-person services at all Points of Access. Clients will be assessed for suitability for in-person or virtual services. Virtual services will continue to be available. For information about in-person services, click here.
For further information regarding Ontario’s COVID-19 Framework, visit the province’s website here.
As of Saturday, April 3, 2021 the Province of Ontario is under a shutdown.
All ADSTV Points of Access will offer virtual services. RAAM Clinic, SLWAR, and Housing Supports will continue to offer in-person services. All other services will be conducted virtually.
For further information regarding Ontario’s COVID-19 Framework, visit the province’s website here.
As of Tuesday, March 30, 2021, ADSTV Points of Access in London and Middlesex will be considered Red (Control) Zones in Ontario’s COVID-19 Framework. These locations will not offer in-person services and will continue to offer virtual services. The RAAM Clinic at 200 Queens and Housing Supports will continue to offer in-person services.
Locations in Oxford and Elgin Counties will continue to offer scheduled in-person services under Orange (Restrict) Zone regulations within Ontario’s COVID-19 Framework.
Click here for our virtual service contact information.
As of Wednesday, March 24, 2021, ADSTV’s 200 Queens Ave. Point of Access is suspending in-person services until further notice. All sessions scheduled will be offered virtually until in-person services are resumed.
Other Points of Access are not impacted at this time and will continue to offer scheduled in-person services as per provincial guidelines. Virtual services remain unaffected.
The RAAM Clinic at 200 Queens is not impacted by this and will continue to offer in-person services at this time.
For any inquiries about your scheduled services, please contact us at 519-673-3242.
For further information about COVID-19 in the community, visit Middlesex London Health Unit here. (Link: https://www.healthunit.com/novel-coronavirus)
In line with provincial guidelines, all ADSTV Points of Access are in an Orange (Restrict) Zone.
ADSTV will begin offering scheduled in-person services as of March 1, 2021
Click here for our virtual service contact information.
In line with provincial guidelines, all ADSTV Points of Access are in a Red (Control) Zone.
ADSTV will begin offering scheduled in-person services starting March 1, 2021.
Click here for our virtual service contact information.
In line with provincial guidelines, all ADSTV Points of Access are in a Lockdown (Grey) Zone.
All services will be delivered virtually with exceptions for RAAM Clinic and Housing Supports. All intake services will be offered by phone and all staff who are able will be working virtually.
Click here for our virtual service contact information.
December 14, 2020 – UPDATE
As of December 14, 2020: ADSTV Points of Access in Oxford & Elgin Counties are considered Orange (Restrict) Zones.
Beginning the week of August 31, ADSTV will begin the gradual increasing of face-to-face services.
As many are aware, our agency experienced a delay in this increase due to insurance concerns. We are pleased to share that these concerns have been resolved and we are ready to increase in-person services in a gradual way and with caution.
Not everyone may be ready or able to return to receiving services in-person. It is important that we provide choice and options for virtual services for our clients. We will maintain the virtual services (phone, video, website) we have offered since March.
The safety and health of our team, clients, and the community continue to be of utmost importance to ADSTV. We are working diligently to finalize procedures, protocols, and policies that will help us offer quality services that are flexible, should there be any changes required by public health recommendations.
As we prepare to welcome more clients and colleagues to our many points of access, we are working on:
- Reconfiguring our workspaces to meet current capacity guidelines
- Assuring adequate PPE supply
- Establishing new cleaning protocols
- Strengthening training for infection prevention and control
We are hard at work to ensure we continue to support the health and safety of those connected to ADSTV.
When arriving at any ADSTV Point of Access, attendees will be screened before entry. We ask that all entering our locations are masked upon arrival. Our team will be wearing appropriate PPE for the setting and service. In the coming weeks, we will share the final details of how we will offer services within the guidelines provided by public health.
We welcome any feedback about your expectations of our return to in-person service as well your experiences with our virtual service model.
We thank you for your patience and understanding and look forward to our increased capacity.
Click here for our virtual service contact information.
As an organization, we have taken much care and consideration in adjusting our service delivery model to operate in a virtual space. At each step of this process, the integrity of our services as well as the safety of our team, clients, and the public have been our top priority. As we begin to navigate our return to offering face-to-face services, our priorities remain the same. While some businesses and organizations will be opening their doors Tuesday morning, ADSTV will continue to offer phone and virtual services while working remotely. Exceptions include the addiction medicine services for nicotine replacement therapy as well as at the Rapid Access Addiction Medicine Clinic at 648 Huron Street in London and the housing supports provided by Street Level Women at Risk and Addictions Supportive Housing.
We are in the process of developing policies and procedures, procuring protective equipment, as well as creating the appropriate spaces to deliver services in a face-to-face setting. We are actively working to return to face-to-face services, as they are appropriate, safe, and manageable for our staff, clients, and community. We will continue to share announcements regarding changes to services, as they are available.
We have also moved many of our team to working remotely in effort to maintain safety.
We will continue to monitor the situation and explore options to maintain low-barrier services for our clients.
We thank you for your continued understanding.
Intake services will be available by phone from 10:00 a.m. – 3:00 p.m. Monday-Friday.
You will be able to connect with your assigned clinician by phone Monday – Friday. We will also be offering short-term support to clients whose assigned clinician is unavailable for a call.
We are working to maintain low-barrier service delivery and at this time, are continuing to explore other options. We will update our website with materials and additional support options in the coming days.
This is an important step in flattening the curve of COVID-19. In advance, we thank you for your patience and understanding.