Information Regarding COVID-19

We will be offering virtual services at all locations in Middlesex and London with exceptions for RAAM and Housing supports. We will continue to offer scheduled in-person services in locations in Oxford and Elgin.

Beginning the week of August 31, ADSTV will begin the gradual increasing of face-to-face services.
As many are aware, our agency experienced a delay in this increase due to insurance concerns. We are pleased to share that these concerns have been resolved and we are ready to increase in-person services in a gradual way and with caution.
Not everyone may be ready or able to return to receiving services in-person. It is important that we provide choice and options for virtual services for our clients. We will maintain the virtual services  (phone, video, website) we have offered since March.
The safety and health of our team, clients, and the community continue to be of utmost importance to ADSTV. We are working diligently to finalize procedures, protocols, and policies that will help us offer quality services that are flexible, should there be any changes required by public health recommendations.
As we prepare to welcome more clients and colleagues to our many points of access, we are working on:

• Reconfiguring our workspaces to meet current capacity guidelines
• Assuring adequate PPE supply
• Establishing new cleaning protocols
• Strengthening training for infection prevention and control

We are hard at work to ensure we continue to support the health and safety of those connected to ADSTV.

When arriving at any ADSTV Point of Access, attendees will be screened before entry. We ask that all entering our locations are masked upon arrival. Our team will be wearing appropriate PPE for the setting and service. In the coming weeks, we will share the final details of how we will offer services within the guidelines provided by public health.

We welcome any feedback about your expectations of our return to in-person service as well your experiences with our virtual service model.

We thank you for your patience and understanding and look forward to our increased capacity.

Click here for our virtual service contact information.

With the first phase of reopening Ontario beginning May 19, many businesses and organizations have been given the green light to move forward with face-to-face business models as they are able. ADSTV is included in this list of organizations and businesses that are able to begin the process of reopening to the public.
As an organization, we have taken much care and consideration in adjusting our service delivery model to operate in a virtual space. At each step of this process, the integrity of our services as well as the safety of our team, clients, and the public have been our top priority. As we begin to navigate our return to offering face-to-face services, our priorities remain the same. While some businesses and organizations will be opening their doors Tuesday morning, ADSTV will continue to offer phone and virtual services while working remotely. Exceptions include the addiction medicine services for nicotine replacement therapy as well as at the Rapid Access Addiction Medicine Clinic at 648 Huron Street in London and the housing supports provided by Street Level Women at Risk and Addictions Supportive Housing.
We are in the process of developing policies and procedures, procuring protective equipment, as well as creating the appropriate spaces to deliver services in a face-to-face setting. We are actively working to return to face-to-face services, as they are appropriate, safe, and manageable for our staff, clients, and community. We will continue to share announcements regarding changes to services, as they are available.

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ADSTV is please to announce that we have launched a selection of our Supportive Information Sessions online! They can be found here.

At this time, ADSTV has made the decision to continue with phone-based and online services until further notice.
We have also moved many of our team to working remotely in effort to maintain safety.
We will continue to monitor the situation and explore options to maintain low-barrier services for our clients.
We thank you for your continued understanding.

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Due to concerns regarding COVID-19, as of 8:00 p.m. March 17, 2020, ADSTV is moving temporarily moving away from face-to-face service. We will maintain service by phone and web, but will not be open to the public. This will be in effect until April 6, 2020 at which time, service delivery will be re-evaluated. Our agency is doing our best to maintain services while practicing social distancing and current public health recommendations.

To reach our agency for services, call 519-673-3242.
Intake services will be available by phone from 10:00 a.m. – 3:00 p.m. Monday-Friday.
You will be able to connect with your assigned clinician by phone Monday – Friday. We will also be offering short-term support to clients whose assigned clinician is unavailable for a call.

RAAM Clinic remains open.
We are working to maintain low-barrier service delivery and at this time, are continuing to explore other options. We will update our website with materials and additional support options in the coming days.
This is an important step in flattening the curve of COVID-19. In advance, we thank you for your patience and understanding.

To view our full statement, view this LINK.

To view our full statement in French, view this LINK.

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We will continue to screen attendees of our points of access and we encourage our clients, staff, and partners to practice social distancing, diligent hand hygiene, and, as required, self-isolation. Those who exhibit symptoms and have recently travelled should contact their public health unit and/or attend a COVID-19 Assessment Centre.

In London, the COVID-19 Assessment Centre can be found in the Oakridge Arena at 825 Valetta Street.

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At this time, ADSTV will be postponing our drop-in Supportive Information Sessions (SIS) Sessions at all sites. Other services and groups are not impacted at this time. We will also be screening those scheduled and arriving at our sites for symptoms of COVID-19. Stay tuned for further information.

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At Addiction Services of Thames Valley, the wellbeing and health of our clients, staff, volunteers, and community is of the upmost importance. At this time, we will not be suspending services in relation to the COVID-19 pandemic, however, we will be closely monitoring the situation at hand and are prepared to act as required. At this time, we ask that those feeling unwell, experiencing respiratory symptoms, fever, chills, sore throat, or runny nose refrain from attending our points of access.

We are recommending all adhere to COVID-19 guidelines produced by The World Health Organization, Health Canada, Ontario Health, and local health units.

If you have recently travelled and are experiencing:

• Cough

• Fever

• Difficulty breathing

You should self-isolate contact your local health unit for further instruction.

It is recommended that all who have travelled monitor their symptoms and avoid large crowds for 14 days.

For those who have travelled to higher risk destinations, such as Italy, Iran, or Hubei Province (China), you should contact your local health unit upon return to the county and regardless of symptoms, self-isolate for 14 days.

How can you protect yourself and your family?

• Stay home when you are sick.

• Wash your hands with soap and warm water often, for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

• Avoid touching your eyes, nose, and mouth with unwashed hands.

• Cover coughs and sneezes with your sleeve; or cough or sneeze into your elbow or a tissue, then throw the tissue in the garbage.

• Avoid close contact with people who are sick.

• Clean and disinfect high-touch objects and surfaces frequently.

For further information: Please see the following links: