Reach Out

One number. One phone call. A team of professionals ready to help.

Reach Out is a new 24/7 crisis and support line for those living in London, Middlesex, Oxford and Elgin counties. This service, which will start on August 23, 2016 is for people living with addictions and mental health needs – as well as their families, caregivers and health care providers.

The number is 519-433-2023. The toll free number is 1-866-933-2023. The website is

Reach Out will result in faster access to the most appropriate supports – whether that is crisis service, supportive listening, information, or an appointment with a mental health or addictions professional.

The Mental Health Commission of Canada estimates that 1 in 5 Canadians is affected by a mental health need or addiction issue every year. They assert that timely intervention is critical to reducing the lifelong burden of mental health concerns and addiction.

Reach Out is an example of the commitment of local mental health and addictions services to best practices and to faster, more coordinated access to services. It is a partnership project of Addiction Services of Thames Valley and the Canadian Mental Health Associations of London, Middlesex, Elgin and Oxford. Reach Out is funded by the South West Local Health Integration Network (SW LHIN).

This work is supported by the proposed integration between Canadian Mental Health Association (CMHA) Middlesex, CMHA Oxford, CMHA Elgin and Connex Ontario to develop a new one-number coordinated access model for the South area of the LHIN, which will go to the South West LHIN Board for consideration on July 19, 2016.

All calls will be answered by trained information and referral specialists, backed by a robust database of local service information. Staff will first work with callers in crisis to deescalate the crisis. Callers requiring less urgent service or treatment options will receive an appointment or a follow up call or email within 48 business hours by the most appropriate local service agency. Staff will also offer brief intervention therapy, followed by a warm transfer to the newly established Support Line volunteer team at CMHA Middlesex if supportive listening is the most appropriate option.

The development of Reach Out is motivated by best practices and the desire to provide individuals with addiction concerns and mental health needs with timely, seamless access to appropriate services.

To learn more about Reach Out, please contact